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Moving Beyond 3CX v18 – Upgrade to v20 or Explore New VoIP Solutions

  • Writer: Benji
    Benji
  • Sep 20
  • 2 min read

3CX v18 Apps Are Reaching End of Support

3CX has officially announced that version 18 will no longer support mobile and desktop apps. For businesses that rely on the 3CX apps for remote and mobile work, this marks a major change. Without upgrading, organizations risk losing critical communication functionality and being exposed to security vulnerabilities.


Android, iOS and Windows 3CX Apps
Android, iOS and Windows 3CX Apps


Path 1: Upgrade to 3CX v20


The most direct path forward is upgrading to 3CX v20, which provides:


  • A Unified Management Console – Simplified administration of users and extensions.

  • Enhanced Security – Updated architecture to keep your communications safe.

  • Progressive Web App (PWA) – A modern, browser-based replacement for the legacy apps, with better stability and faster updates.

  • Integrations That Work Better – With Microsoft Teams, CRMs, and business apps.

  • Future-Proofing – v20 is the platform that will continue receiving updates and features.


At SFV Cloud, we help make this migration seamless with careful planning, minimal downtime, and full staff training so your team stays connected without disruption.


Path 2: Explore Alternative VoIP Options


If you feel this is the right time to reconsider your communications platform, you don’t have to stay locked into 3CX. There are other modern VoIP solutions that may be a better fit for your business, such as:


  • Microsoft Teams Phone – Ideal for organizations already on Microsoft 365, providing a single hub for calls, chat, and collaboration.

  • Zoom Phone – Great for companies already using Zoom Meetings, with flexible cloud-based calling features.

  • RingCentral – A comprehensive business phone system with strong app support and robust mobility options.

  • Vonage Business Communications – Flexible VoIP and UCaaS features for distributed teams.


Our team at SFV Cloud will evaluate your existing workflows, integrations, and budget to determine whether upgrading to 3CX v20 or moving to a new platform delivers the best ROI and long-term support.


Your Next Step


Don’t let the end of app support in 3CX v18 disrupt your business communications. Whether you choose to upgrade to v20 or migrate to an alternative VoIP system, we’ll ensure the process is smooth, secure, and tailored to your needs.


Contact us today for a free consultation on the right communications path forward.

 
 
 

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