Client Knowledge Base
Private IP Address (Local Network Address)
On Windows
Press Win + R, type cmd, and press Enter.
In the Command Prompt, type “ipconfig” and press Enter.
3. Look for the line under your active network adapter:
1. IPv4 Address — This is your private IP (e.g., 192.168.x.x or 10.x.x.x).
On macOS
Go to System Settings > Network.
Select your active network (Wi-Fi or Ethernet).
Your IP address will be displayed on the right (e.g., 192.168.x.x).
On iPhone / iPad
Go to Settings > Wi-Fi > tap the “i” next to your network.
You’ll see your IP address under “IPV4 Address”.
On Android
Go to Settings > Network & Internet > Wi-Fi.
Tap the network you’re connected to.
Look under IP address.
Public IP Address (Internet-Facing Address)
All Devices
Visit https://ipchicken.com/
This will show your public IP.
1. Suspicious Sender Address
Email comes from a domain that doesn’t match the organization (e.g., support@paypall.com instead of paypal.com).
Email display name may look familiar, but the address is slightly off.
2. Urgent or Threatening Language
Messages that pressure you to act quickly (“Your account will be locked in 24 hours”, “Immediate action required”).
Fear-based tactics to scare you into clicking or providing information.
3. Generic Greetings
“Dear Customer” or “User” instead of your actual name.
Real companies usually personalize messages.
4. Unusual Requests
Asking for login credentials, credit card numbers, or social security numbers via email or message.
Requests to download or open attachments unexpectedly.
5. Suspicious Links or Attachments
Hover over links: The displayed text and actual URL don’t match.
Links go to unrelated or misspelled domains (e.g., secure-microsoft-login.com instead of microsoft.com).
Attachments with strange extensions: .exe, .scr, .zip, .js, or unexpected Office files.
6. Spelling and Grammar Errors
Legitimate companies usually proofread their emails.
Poor grammar or odd phrasing is a red flag.
7. Too Good to Be True
Offers for large sums of money, prizes, or gifts with no context.
What to Do if You Suspect a Phishing Attempt
Do not click any links or download attachments.
Verify the sender through official channels (e.g., contact the company directly).
Report the message to your IT or security team.
Mark it as spam/phishing in your email client (e.g., Gmail, Outlook).
Delete the message after reporting.
My Drive is your personal space in Google Drive where you store and manage files and folders you own. You control access and can share items with others, assigning one of these permissions:
Viewer: Can only view.
Commenter: Can view and comment, but not edit or share.
Editor: Can edit, accept/reject suggestions, and share with others.
If you transfer ownership of a file, it’s removed from your My Drive. Files owned by others and shared with you will appear in your My Drive if they transfer ownership to you. Content in My Drive that you own counts toward your Google storage limit.
Shared Drives are team-based spaces where files are owned by the group, not individuals. This ensures continuity even if members leave. Shared Drives support detailed permission levels and are ideal for collaborative work.
Once added to a Shared Drive, it appears in your Drive sidebar beneath My Drive and above “Shared with me.”
Shared with me shows files and folders others have shared directly with you. You can’t move these items to My Drive, but you can create shortcuts for easier access. If your access is revoked, the shortcut will no longer work.
Gmail
1. Open Gmail (https://mail.google.com) and log in with your account.
2. Click the gear icon ⚙️ in the top right corner.
3. Select "See all settings."
4. Scroll down to the "Signature" section under the "General" tab.
5. Click "Create new" and give your signature a name (e.g., “Work Signature”).
6. Enter your signature in the box (you can include text, links, images, formatting, etc.).
7. Under Signature defaults, choose:
For new emails: select your new signature.
For replies/forwards: select your new signature or leave it blank if you prefer.
8. Scroll to the bottom and click "Save Changes."
Legacy/Classic Outlook
1. Open Outlook (Desktop App). 2. Go to the File menu in the top left corner. 3. Click Options at the bottom of the left-hand menu. 4. In the Outlook Options window, select Mail from the left panel. 5. Click the Signatures… button on the right side. 6. In the Email Signatures window:
Under Select signature to edit, click New.
Name your signature (e.g., “Work Signature”) and click OK.
In the Edit signature box, type and format your signature as you’d like.
You can include name, title, phone number, email, website, etc.
Use the formatting tools to change font, color, add a logo/image, etc.
7. Set defaults under Choose default signature:
Choose your email account (if you have more than one).
Assign the signature for New messages and Replies/forwards if desired.
8. Click OK to save the signature settings. 9. Click OK again in the Outlook Options window to close it.
New Outlook
1. Open the New Outlook app on your Windows PC. 2. Click the Settings gear icon in the top right corner. 3. At the bottom of the settings pane, click Mail > then select Compose and reply. 4. Under the Email signature section:
Type or paste your desired signature in the editor.
You can use formatting options (bold, italic, links, images, etc.) to style it.
5. Set Defaults:
Use the dropdowns below the editor to choose when to automatically apply your signature:
For new messages
For replies/forwards
6. Click Save at the bottom of the settings pane.
Gmail App
1. Open the Gmail App on your Android or iOS device.
2. Tap the three horizontal lines ☰ in the top-left corner.
3. Scroll Down and Tap “Settings” (toward the bottom of the menu).
4. Select Your Email Account (If you have multiple accounts)
5. Tap “Mobile Signature” (Android) or “Signature Settings” (iOS)
6. Enter Your Signature
Type your desired signature. This will be used only when sending emails from the Gmail app on your mobile device. (Note: Formatting is plain text — no bold, links, or images.)
7. Tap “OK” (Android ) or Back to Save (iOS)
Once you’ve entered your signature, tap OK (Android) or go back (iOS) to save.
Outlook App
1. Open the Outlook app on your Android or iOS deivce. 2. Tap your profile icon (or the home icon with your initials or profile picture) in the top-left corner. 3. Tap the Settings gear icon at the bottom-left of the sidebar. 4. Scroll down and tap on Signature (under the “Mail” section). 5. You’ll see a text box where you can:
Edit or paste your custom signature.
If you have multiple accounts, tap Per Account Signature to customize signatures for each.
6. Once you’re done editing, just tap “<” Back or close the app.
Your changes are automatically saved—no save button needed.
iOS Mail App
1. Open the Settings App ⚙️.
2. Scroll Down and Tap "Apps"
3. Scroll Down and Tap “Mail” 4. Scroll Down and Tap "Signature"
Choose Where to Apply the Signature
All Accounts: One signature used across all email accounts.
Per Account: Set a different signature for each email account.
5. Enter Your Signature
Note: The iOS Mail app supports basic formatting like bold, italic, and underlined text (use the formatting bar that appears when you select text).
6. Exit Settings to Save
Once you’ve typed your signature, just exit the Settings app. It saves automatically.